Frequently Asked Questions
Orders & Payments
All major credit cards (Visa, MasterCard, American Express, JCB, Discover, Diner’s Club) are accepted as well as PayPal.
Payments are processed through Stripe and PayPal. No credit card information is stored after your order has been processed.
For paperback books, order processing times are between 1 to 3 business days (Monday-Friday). Electronic books are sent immediately after purchase.
Shipping
Owl-Raven Books does not ship internationally through the official site. If you’re interested in purchasing a paperback book, please visit Amazon, Lulu, or Barnes & Noble.
Stickers and posters ship internationally to select countries. These products are available through Rena’s Etsy store.
Stickers and posters ship internationally to select countries. These products are available through Rena’s Etsy store.
Shipping depends on the product.
- Bookmarks are shipped at a flat rate of $3.97
- Paperback Books are shipped at a flat rate of $6.99
- Posters at shipped at a flat rate depending on the country
- Stickers are shipped at a flat rate of $3.99
Owl-Raven Books is not responsible for lost orders or stolen items. Please contact your local Post office with your tracking number. You can also file a claim.
Digital Products
The format for individual eBooks are listed in the “Details” tabs. The three formats available are PDF, EPUB, and MOBI. The download file will be a ZIP file with the format you purchased, license agreement, and cover art.
Directly after purchase, you will receive a download link to your purchase. You’ll also receive a “Thank you” email with the download link.
Returns & Cancellations
Cancellations and order changes depend on the type of product you purchased.
- eBooks: Can not be changed nor cancelled as the download link will be provided directly after purchase.
- Paperback Books: Owl-Raven Books will try to accommodate cancellation requests for physical products, however once an order is submitted, it immediately goes into processing. If you’d like to cancel or change your order, please do so before your order ships.
Owl-Raven Books does not accept returns on digital products. Sales items are not eligible for return.